Why is WhatsApp a field manager, not “just a chatbot”?
The bot runs under the operator's white-label identity — tenants see the operator's brand while the platform remains a technical processor behind the scenes. The official WhatsApp channel is wired through a secured webhook path with signature verification when production secrets are configured.
Before/after photos & PDFs
- Maintenance intake captures before/after media as ticket evidence — not ad-hoc attachments.
- Billing and receipts bind to the payment rail — see Billing for receipt↔invoice integrity.
Unit-first + consent
- Sessions anchor on the unit, then a explicit data-consent step; automation stays paused until consent is recorded.
- Consent produces a durable technical seal in the audit trail — reviewable, not hand-wavy.
Simulator before production
The operator dashboard includes a simulator to rehearse templates and flows without sending production tenant traffic — reducing launch risk.